Welcome to our 5-Star Customer Service for Medical Receptionists e-course. This e-course has been designed specifically for receptionists working in the medical industry. Throughout this course, our topics will cover what makes an exceptional receptionist and what they consistently do to deliver 5-Star Customer Service to their patients.

Whether you want a career in medical practice, you are a beginner starting out your journey in a medical practice or have been working for some time and want to improve your skills, we hope this is the course for you.

You'll Learn About the 7 Skills of An Exceptional Receptionist:

·     Skill 1. Proficient Communication

·     Skill 2. Professionalism

·     Skill 3. Initiative

·     Skill 4. Confidence

·     Skill 5. Effective Time Management

·     Skill 6. Problem-Solving

·     Skill 7. Adaptability

·     The 7 Skills in Action

You'll Learn About Delivering 5-Star Service When Patients Arrive:

·     Checking-in Patients

·     Patients That Arrive Significantly Early or Late

·     Infection Control

·     Welcoming New Patients to the Practice

·     Managing What Might Go Wrong

You'll Learn About Delivering 5-Star Service When Patients Leave:

·     Taking Payment from Patients

·     Making Future Appointments

·     Booking Third Party Appointments

You'll Learn About Consistently Giving Exceptional Service:

·     Acknowledging Patients at the Front Counter

·     Focusing When It's Busy

·     Communicating With Your Team When It's Busy

·     Exceptional Customer Service on the Phone

·     Assisting Patients With Technology

You'll Learn About Looking Out for Your Patients:

·     Managing Patients in Distress

·     Doctors Running Behind

·     Keeping an Eye on Waiting Times

·     Dealing With Challenging Patients

·     Engaging Children